Frequently Asked Questions
Find answers to common questions about our freeze-dried fruit, sourcing, storage, and orders.
About Freeze-Dried Fruit
What Is Freeze-Dried Fruit? Freeze-drying is a process that removes nearly all moisture from fruit while preserving its natural flavour, colour, nutrients, and structure. Fresh fruit is first frozen, then placed in a vacuum where the ice turns directly into vapour (a process called sublimation). This removes water without damaging the fruit. The result is light, crisp fruit that tastes intensely fruity and can last for months or even years without preservatives.
How Is Freeze-Dried Fruit Different From Dehydrated Fruit? The key difference is temperature and texture. Freeze-dried fruit: •Frozen first, then moisture removed in a vacuum •Maintains original shape and colour •Light and crispy texture •Retains more nutrients •Rehydrates quickly Dehydrated fruit: •Dried using heat •Often becomes chewy or leathery •Can lose more flavour and nutrients •Usually darker in colour Freeze-drying preserves the fruit closer to its natural state.
Does Freeze-Drying Remove Nutrients? Very little. Freeze-drying is considered one of the best food preservation methods for maintaining nutrients. Many vitamins and antioxidants remain intact because the fruit is not exposed to high heat.
Why is freeze-dried fruit so crunchy? During freeze-drying, water leaves the fruit while it remains frozen. This creates tiny air pockets throughout the fruit. Those pockets make the fruit extremely light and crispy.
Why does freeze-dried fruit taste sweeter than fresh fruit? When water is removed, the natural sugars and flavours become more concentrated. This makes the fruit taste sweeter and more intense.
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Ingredients & Quality
Why are some pieces different sizes or shapes? Fruit is a natural product. Each piece may vary in: •Size •Shape •Colour This is normal and reflects the natural variation of fresh fruit.
What ingredients are used? Our freeze-dried fruit contains only one ingredient – fruit. No: •Added sugar •Preservatives •Artificial flavours •Artificial colours
Why does some fruit crumble into powder? Freeze-dried fruit is very fragile. Some pieces may break during packaging or shipping. These crumbs are completely edible and perfect for: •Yogurt •Smoothies •Baking •Cereals
Why does my fruit sometimes feel slightly soft? Freeze-dried fruit absorbs moisture from the air quickly. If exposed to humidity it may lose some crispness. Simply reseal the bag tightly after opening.
Health & Dietary Information
Is freeze-dried fruit healthy? Yes. Freeze-dried fruit is essentially just fruit with the water removed. It contains: •Natural fibre •Vitamins and antioxidants •Natural fruit sugars It is a convenient way to eat fruit without additives or preservatives.
Is freeze-dried fruit gluten-free? Yes. Fruit is naturally gluten-free.
Is freeze-dried fruit suitable for children? Yes. Freeze-dried fruit is a simple, natural snack option for children. However, very small children should be supervised when eating crispy foods.
Is freeze-dried fruit vegan? Yes. Our products contain only fruit.
Storage & Shelf Life
Can freeze-dried fruit go bad? It rarely spoils in the traditional sense. However, it can: •Absorb moisture •Lose crispness •Gradually lose flavour over time •Lose its colour when exposed to bright light for an extended period For best quality, consume within the recommended shelf life.
Does freeze-dried fruit need refrigeration? No. Freeze-dried fruit is shelf-stable and does not require refrigeration.
How should I store freeze-dried fruit? Store in: •A cool place •A dry environment •Away from direct sunlight Always reseal the bag after opening.
How long does freeze-dried fruit last? When stored properly, freeze-dried fruit can last 12–24 months or longer once opened and 10–20 years when left unopened. This is possible because almost all moisture has been removed
Ways to Use Freeze-Dried Fruit
How can I eat freeze-dried fruit? Freeze-dried fruit can be enjoyed in many ways: •Straight from the bag •With yogurt or cereal •In smoothies •As a baking ingredient •As a natural topping for desserts •Crushed into fruit powder
Can freeze-dried fruit be rehydrated? Yes. Simply add water, and the fruit will soften and regain a texture similar to fresh fruit.
Can I bake with freeze-dried fruit? Absolutely. Freeze-dried fruit works well in: •Cakes •Cookies •Muffins •Cheesecakes •Chocolate •Granola It adds flavour without extra moisture.
What are fruit powders used for? Freeze-dried fruit powder is extremely versatile. It can be used for: •Smoothies •Yogurt bowls •Ice cream •Baking •Natural food colouring •Drinks and cocktails
Sourcing & Sustainability
Where does your fruit come from? We prioritise sourcing fruit from local farmers whenever possible. We also aim to use produce that might otherwise go to waste due to cosmetic imperfections, helping reduce food waste.
Why support farmers directly? Buying directly from farmers helps: •Reduce food waste •Support local agriculture •Ensure fresher fruit •Improve transparency in the supply chain
What is your environmental mission? Our goal is to create products that celebrate fruit while supporting conservation and sustainable agriculture. We believe food businesses can give back by playing a role in protecting wildlife and ecosystems.
Why are your products named after Australian animals? Our product line highlights unique Australian wildlife to help raise awareness about conservation. Each product celebrates a different species and the environments they inhabit. We also plan to donate 5% of our total sales to conservation foundations and research efforts dedicated to our featured endangered/threatened wildlife
Orders & Shipping
Where do you ship? We ship anywhere in Australia.
How long does shipping take? Delivery time depends on your location. Typical delivery times: •Metro areas: 2–5 days •Regional areas: 3–7 days
What if my order arrives damaged? If your order arrives damaged, please contact us with photos (within 24 hours of its delivery), and we will resolve the issue as quickly as possible.
Do you offer wholesale? Yes. We welcome enquiries from retailers, cafes, and food businesses interested in stocking our freeze-dried fruit. Please contact us through our wholesale enquiry form.
About Quokka Food Co.
Why the name Quokka Food Co.? The quokka represents joy, curiosity, and the unique wildlife of Australia. Our brand celebrates the connection between food, nature, and conservation.
What makes Quokka Food Co. different? We focus on three core principles: 1.Quality fruit 2.Sustainable sourcing 3.Wildlife conservation awareness Our goal is to create delicious products while supporting farmers and celebrating Australia's unique biodiversity.
